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1. USER AGREEMENT

1.1 By using the Dokodeals.com website and Dokodeals.com shopping website (and their app and mobile sites) and our Social Media pages ('Website') you accept these terms and conditions ('Agreement') and our Privacy Policy This Agreement is between you and Dokodeals.com Pty Ltd (referred to in this Agreement as 'we', 'us' or 'our'). We may change these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.

2. REGISTRATION AND USER REQUIREMENTS

2.1 You must be a registered member to make orders and access certain features of the Website.

2.2 You will provide us with personal information including your name, address, and a valid email address. You must ensure this information is accurate and current.

2.3 Information is stored securely, and will only be used and disclosed in accordance with our Privacy Policy (which can be accessed here).

2.4 You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.

2.5 If you suspect or become aware of any unauthorized use of your account or that your password is no longer secure, you must notify us immediately ([email protected]).

2.6 We are not liable for any unauthorized use of your account.

2.7 By using the Website and its associated functionality, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receive certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.

2.8 To register an account and use the Website, you must be at least 18 years old and have the capacity to enter into a legally binding agreement with us or are accessing under the supervision of a parent or a legal guardian.  

3. WEBSITE CHANGES

3.1 We reserve the right to change, alter, vary or amend the Website at any time.

3.2 We may in our sole discretion terminate your account or restrict your access to the Website. If we do this, you may be prevented from accessing all or parts of the Website, your account details, or other Content contained in your account. In the event that this occurs, you will still be entitled to access those vouchers that you had previously purchased through the Website.

 

4. ACCESS AND USE OF THE WEBSITE

4.1 You must only use the Website through the interfaces provided by us, and must only use the Website in accordance with these terms and any applicable law.

4.2 You must not:

4.2.1 interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that host the website; or

4.2.2 use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools;

4.2.3 interfere (or attempt to interfere) with security-related or other features of our site; or

4.2.4 use, copy or distribute (or attempt to use, copy or distribute) without our express permission.

4.3 You must not use another member's account without our, and/or that member’s, express permission. If you suspect or become aware of any unauthorized use of your account, or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your account (including by changing your password).

4.4 We do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the Content of any other website linked to or from our own.

5. INFORMATION ON THIS WEBSITE

5.1 Information about goods and services on the Website is based on material provided by third party businesses ('Vendors'). We do our best to verify the information provided to us by Vendors but we cannot guarantee its accuracy.

5.2 You understand and agree that we cannot be held responsible for errors or omissions caused by incorrect or inadequate information supplied to us by Vendors.

5.3 You agree to make your own enquiries to verify information provided and to assess the suitability of goods or services before you order the voucher or goods.

5.4 Due to photographic and screen limitations associated with the representation of goods, some actual goods (including, in particular, clothing, and shoes) may differ to a small extent in visual appearance (for example, in colour) from the way they appear on the Website. In addition, where it is suitable to do so, some depictions of products or services are created or chosen by us for promotional purposes, and may not be an exact representation of the product or service received.

6. DISCLAIMER AND LIABILITY

6.1 To the fullest extent possible by law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:

6.1.1 errors, mistakes or inaccuracies on the Website or our Social Media pages;

6.1.2 you acting, or not acting, on any information contained on or referred to on the Website and/or any linked Website or our Social Media pages;

6.1.3 personal injury or property damage of any nature resulting from your access to or use of the Website;

6.1.4 any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;

6.1.5 any interruption or cessation of transmission to or from the Website;

6.1.6 any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party; and/or

6.1.7 the quality of any product or service of any linked sites.

6.2 We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through their Website or any linked Website, or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third-party Vendors of goods and services outside Dokodeals platforms.

6.3 Where any law provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.

6.4 Except as required by law, in no event shall we, our affiliates and related entities, or our suppliers be liable for any loss or any special, incidental or consequential damages arising out of or in connection with our Website or this Agreement (however arising, including negligence). You agree to accept sole responsibility for the legality of your actions under the laws which apply to you. You agree that we, our affiliates and related entities or our Vendors have no responsibility for the legality of your actions.

6.5 Some services provided by the Vendors may be of an inherently risky or dangerous nature or require specific skills or qualifications to be possessed by participants. Prior to booking or partaking of any such services, you should inform yourself of the risks and/or specific skills or qualifications involved.

6.6 It shall be your responsibility to make all necessary enquiries and take any action you consider necessary if you require insurance, require the service Vendor to be insured, or to have insurance coverage that covers you in respect of the provision of their goods and services, prior to proceeding with any booking or services. We accept no liability in this regard.

7. PLACING ORDERS

7.1 You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you.

7.2 The promotion of vouchers for goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.

7.3 Orders placed by you are offers to purchase either:

7.3.1 a voucher for particular goods and/or services under the terms and conditions in this Agreement, and any Vendor terms and conditions at the price specified (including delivery and other charges); or

7.3.2 goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).

7.4 Goods in your cart are not reserved until you have completed the checkout process. Orders are only confirmed once payment is received in full.

7.5 We may reject your order, including in circumstances where we believe there may be a credit card fraud, where we later become unable to ship your order, or if there has been an error in the price or product description on the Website.

7.6 You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement. Please note that change of mind returns are given at our absolute discretion. As a general rule, we will not change or replace your order where you have made an error.

7.7 In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.

8. PRICE, PAYMENT AND USE OF DISCOUNT/PROMO CODES

8.1 The prices of vouchers, good, delivery and other charges shown are in Nepali Rupees and are current at the time of display, but may be subject to change. All payments must be received in full prior to dispatch of goods or a voucher being issued. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold goods or vouchers against your order.

8.2 A discount code is only valid for a single transaction per address, and may not be used in conjunction with any other discounts.

9. VOUCHERS: USE AND REDEMPTION OF A DOKODEALS.COM VOUCHER

9.1 Vouchers will be accessible via your Dokodeals.com account. Your voucher will not be emailed to you and will only be accessible via your account. We cannot be held liable nor responsible for any loss suffered as a result of a voucher not being received by you due to circumstances beyond our reasonable control.

9.2 All vouchers sold on the Website are offered on behalf of third party Vendors. Any voucher you purchase shall be redeemable only for the specified goods or services from the relevant Vendor of the goods and services and shall only be available for redemption during the period specified on the voucher. The Vendor, and not Dokodeals.com, is the seller and supplier of the goods and services to which the voucher relates and is solely responsible for honouring any voucher you purchase.

9.3 In relation to goods provided by a third party on the redemption of a voucher, you acknowledge that the third-party vendor is the supplier of the goods, and not Dokodeals.com.

9.4 To the extent permitted by law we make no warranty or representation regarding the standard of any goods or services to be supplied by the Vendor.

9.5 The voucher does not function as a stored-value card and cannot be redeemed incrementally, unless otherwise specified by the voucher. The voucher cannot be exchanged or redeemed for cash. A voucher cannot be combined with any other discount or promotional offer unless specified by the Vendor.

9.6 Neither Dokodeals.com nor the Vendor is responsible for lost or stolen vouchers or fraudulent use (by a person other than Dokodeals.com or the Vendor) of the voucher’s unique reference number.

9.7 Vouchers may contain terms and conditions (“Fine Print”) that supplement, and are to be read as in addition to, this Agreement. In the event of any inconsistency between the Fine Print and this Agreement, the Fine Print will prevail.

9.8 Vouchers may be transferred, assigned or gifted to other persons (“Gift Recipient”) and may be redeemed by the Gift Recipient in accordance with this Agreement.

10. VOUCHERS: AVAILABILITY OF GOODS AND SERVICES AND SCHEDULING

10.1 You agree and acknowledge that:

10.1.1 where Vendors offer services on the basis of “sessions” or otherwise on a time basis, the advertised duration may be indicative and approximate;

10.1.2 the Vendors are under no obligation to give you priority over other, full paying or ordinary customers in respect of booking or scheduling for their services, and all services are rendered subject to availability;

10.1.3 where Vendors offer an experience based on an itinerary or schedule of events, the scheduling of or order for those events may vary from time to time;

10.1.4 the Vendors of certain types of experiences may impose conditions such as a minimum age or other restrictions regarding weight, health or other factors. It is your responsibility to confirm details of any restrictions that may apply from the Vendor prior to purchasing any voucher, or finalising any booking to confirm that you are able to comply;

10.1.5 photographs appearing on our Website to illustrate details of offers of Vendors are generally those made available to us by Vendors or chosen by us. They are intended to be indicative only of the services, venues and locations at which services are offered by Vendors. For example, they may depict only one of various venues and locations at which the services are offered and, given your geographic location, this may not be the venue or location applicable to you;

10.1.6 a representation on the Website that services will be available over a range of dates does not preclude you from being required to make a booking for the services to which the booking relates. Bookings may not be available on short notice;

10.1.7 restaurant menus advertised on the Website are indicative only and subject to change without notice; and

10.1.8 where Vendors offer a course or series of sessions or treatments (such as beauty treatments and waxing appointments), you agree that these may need to be scheduled at intervals to be determined in consultation with the Vendor, in order to maximise the efficacy of the services provided or to minimise risks to health or wellbeing.

11. BOOKINGS

11.1 All service products are offered by Vendors subject to availability. For all products that require bookings, we recommend confirming with the vendors after making bookings.

11.2 We do not guarantee that services will be available at your preferred date and time.

11.3 Bookings are made subject to any supplier policies.

11.4 If you cancel your booking you may incur a cancellation fee payable to the supplier. Short notice cancellations may result in the cancellation of your voucher if the supplier is unable to fill your space. In that regard, the cancellation policies of the Vendor will apply at all times. Please ensure that you check the cancellation policies of the Vendor before booking.

11.5 If required by the Vendor, you may need to produce the voucher prior to the service being performed or product being provided. In the event that you forget, lose, misplace or have the voucher stolen, you will be required to produce another copy of the voucher. Neither Dokodeals.com nor the Vendor shall be required to provide any refund or a replacement booking or product, in the event that you fail to produce a voucher upon request.

12. VOUCHER EXPIRY AND EXTENSION

12.1 The voucher expires on the date indicated on the voucher.

12.2 Expired vouchers are non-refundable in whole or part. Once expired, vouchers are no longer valid and will not be honored by the Vendor.

13. SHOPPING: PACKAGING AND LABELLING

13.1 We endeavor to depict goods available for order using accurate images of the goods. At times, however, goods actually delivered may to a small extent differ in appearance and packaging from their appearance in images and photographs on the Website.

13.2 We recommend that you read the labels and instructions on foodstuffs or other consumables prior to consumption or use.

13.3 Because some goods are imported or originate from outside of Nepal, their packaging, ingredients, and size may vary from the same or similar products available in Nepal.

 14. COMPLAINTS OR PROBLEMS

14.1 If you wish to make a complaint in respect of a Vendor, you must email that complaint to [email protected].

14.2 Notwithstanding the nature of the complaint, refunds will only be provided in accordance with our Returns & Cancellation Policy.