These restrictions apply to all Deals / Vouchers unless specifically contradicted in the Fine Print.
Please see our FAQ page if you have any questions.
GENERAL
Vendor is solely responsible to purchasers for the care and quality of the advertised goods and services
Vendor terms and conditions apply
Vouchers cannot be used after the date indicated on the fine print ("Valid to" or “Expiry”) unless expressly agreed to by Vendor
Vouchers must be redeemed according to the "How to redeem" instructions on the deal page and Vendors reserve the right to refuse, or add surcharges to, bookings made through alternative means
Additional customers without a voucher will be charged full price
All deal inclusions must be redeemed in a single visit (unless specified as a multi-session deal)
Please expect a high demand for all bookings, especially weekends
All bookings subject to availability, it is recommended to book well in advance
Vendors have the right to offer fixed availability for voucher holders to allow space for full paying customers
No refunds if your preferred date is unavailable
Voucher cannot be combined with any other offers unless permitted by the Vendor
Unused portions of the voucher are non-refundable and cannot be exchanged for other services or cash unless required by law
Vouchers are not for resale and not redeemable for cash
Unless explicitly mentioned, service charges, gratuity and additional taxes are not covered
Some deals may be subject to age restrictions (please check the fine print and consult the Vendor in case of doubt)
For deals valid overseas, applicable age restrictions on the consumption of alcohol apply
Wherever possible, we will use images taken at the Vendor's location or of the exact service or item being offered. In cases where this is not possible, the images are for illustrative purposes only and may not be direct representations
TRAVEL PROMOTIONS
Unless otherwise specified, travel bookings include all taxes and expressly exclude any other traveler costs including, without limitation, travel insurance, incidentals, service charges, gratuities or expenses due to special requests or add-ons
Unless stated otherwise, cancellation is not permitted after booking confirmation. Any changes required after booking has been made are at the discretion of the Vendor and charges may apply
If the deal you have purchased is cancellable, you must cancel by the cancellation date mentioned in the general restrictions of the Accommodation. The cancellation date will also be available on the deal page.
Dokodeals does not facilitate, and is not liable for, any special requests which may be accommodated directly with the Vendor, at their discretion, prior to check-in
You agree to abide by any additional rules and restrictions that the Vendor may require and violation of such additional rules and restrictions may result in additional charges or the cancellation of your travel booking
Flights and transfers are not included, unless otherwise stated
All promotions are subject to the applicable laws and regulations of the destination country Please ensure your accommodation booking has been confirmed by the hotel before arranging additional services such as flights
In most cases you will be required to provide security to the property provider in the form of a cash deposit or credit card. Ensure you have this prior to arrival at your location
GOODS PROMOTIONS
It is the customer's responsibility to enter the correct address details for delivery if required
Dokodeals does not guarantee delivery if the address is entered incorrectly or the address is provided to Dokodeals or the Vendor after the purchase of the deal
Delivery times are estimated and not guaranteed, unless differently specified on the deals.
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